City99 Terms & Conditions – Complete Platform Rules Guide

By accessing or using the platform City99, you confirm that you have read and agree to these Terms and Conditions, our Privacy Policy, and all supplementary policies posted on our website from time to time.

These terms constitute a legally binding agreement between you ("Member" or "User") and City99 ("we", "the platform", or "the company"). This agreement takes effect from the date you register your first City99 account and remains in force for as long as your account is active.

City99 reserves the right to modify, add to, or amend these terms at any time. Amendments take effect immediately upon being posted on the website. Continued use of the platform after any amendment constitutes acceptance of the updated terms.

To register and use the platform City99, you must meet all of the following eligibility requirements:

• At least 18 years old on the date of registration. city99 enforces strict age verification and reserves the right to request verification documents at any time.
• Residing in Malaysia or accessing the platform from a location where online gambling is lawful under applicable local laws.
• Have full legal capacity to enter into this binding agreement.
• Not currently on any self-exclusion list or exclusion register administered by any relevant authority.

Each individual is only permitted to register one (1) account at city99. Registering multiple accounts using the same name, address, phone number, device, or payment method is strictly prohibited and may result in the closure of all related accounts and forfeiture of all balances.

During registration, you are required to provide accurate, complete, and up-to-date information, including your full legal name, an active Malaysian phone number, and a valid email address. Providing false information is a serious violation of these terms.

You are solely responsible for maintaining the confidentiality of your account username and password City99 yours. Never share your login credentials with anyone, including family members, friends, or any party claiming to represent City99.

All activity that takes place in your account – including deposits, bets, and withdrawals – is your sole responsibility. City99 will not be liable for any losses arising from account access by a third party due to your own negligence.

• Use a strong password containing a mix of uppercase letters, lowercase letters, numbers, and symbols.
• Enable Two-Factor Authentication (2FA) for an additional layer of account protection.
• Do not log in to your City99 account over an unsecured public Wi-Fi network.
• Log out of your account after every session, especially on shared devices.
• Contact city99 support immediately if you suspect your account has been accessed without authorisation.

City99 will never ask for your account password via email, SMS, or social media. If you receive any such request claiming to be from City99, please report it to our support team at support@city99.best immediately.

All financial transactions on the platform City99 processed in Malaysian Ringgit (RM). The following payment methods are accepted:

• Digital Wallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Bank Transfer: DuitNow, FPX via Maybank2u, FPX via CIMB Clicks

The minimum amount for each deposit is RM20. There is no maximum deposit limit, however city99 reserves the right to request proof of source of funds for deposits exceeding a certain amount for anti-money laundering compliance purposes.

Successful deposits will be credited to your City99 account balance in under 30 seconds under normal conditions. If a deposit has not been credited within 10 minutes, please contact our support team with clear proof of the transaction.

City99 does not charge any processing fees for deposits. However, your payment provider may impose their own fees, which are beyond city99's control. Please review your payment provider's terms before making a transaction.

Member City99 who wish to withdraw their winnings must meet the following conditions before a withdrawal request can be processed:

• The account has been fully verified with a confirmed active Malaysian phone number.
• All wagering requirements associated with any bonus used have been fully met.
• There are no active investigations or suspensions on your account.
• The requested withdrawal method must be the same as, or equivalent to, the deposit method used.

The minimum amount for each withdrawal request is RM50. Withdrawal requests are typically processed within 1 to 3 hours from the time the request is received by the city99 system on business days. Withdrawals requested late at night (10 PM to 8 AM) or on Malaysian public holidays may take slightly longer.

For withdrawals exceeding RM5,000 within 24 hours, City99 reserves the right to request additional identity verification, including a copy of your MyKad and proof of ownership of the payment method used. This is a standard procedure to ensure the security of your funds.

All bonuses and promotions offered by City99 subject to the specific terms and conditions stated in each promotional offer. The general conditions applicable to all city99 bonuses are as follows:

• Each member is entitled to receive each type of bonus once only, unless stated otherwise in the relevant promotional terms.
• Bonuses may not be transferred to another account or converted directly to cash without first fulfilling the wagering requirements.
• The wagering requirement for each bonus ranges from 5x to 20x the bonus amount received, depending on the promotion type.
• Bonuses must be used within 7 to 30 days of being credited, depending on the terms of the relevant promotion. Any expired bonuses will be automatically removed.
• City99 reserves the right to cancel or modify any promotion at any time without prior notice.
• Any attempt to abuse the bonus system — including opening multiple accounts or using betting strategies designed solely to meet bonus requirements — will result in bonus cancellation and account closure.

Special promotions held in conjunction with Hari Raya Aidilfitri, Chinese New Year, Malaysia National Day, and other festivities may carry additional terms that differ from standard conditions. Please check the relevant promotions page for full details before participating.

All games available on the platform City99 – including Live Casino, baccarat, blackjack, roulette, lottery, cricket, football, and slots – are operated in accordance with transparent and fair industry-standard rules. The specific rules for each game are displayed in the "Game Info" section within the platform.

The following are strictly prohibited and may result in account closure and forfeiture of all balances:

• Using bots, automation software, or any technical tools to gain an unfair advantage in any game.
• Colluding with other players to manipulate game outcomes.
• Exploiting technical bugs or errors in the gaming system. Any winnings obtained through a bug are void and will not be paid out.
• Placing bets on both sides of the same match using different accounts to gain a bonus advantage (bonus arbitrage).
• Any form of money laundering or attempt to use city99 for financial criminal purposes.

For football betting, official results recognised by City99 are based on the final match score as confirmed by the relevant governing body (FIFA, FA Malaysia, etc.). Bets will be settled within 24 hours of the official result being declared.

City99 reserves the right to void or refund any bet deemed to have been influenced by unfair information, potential match manipulation, or other exceptional circumstances, at our sole discretion.

City99 is fully committed to the principles of responsible gaming. We believe that good entertainment is entertainment enjoyed in a controlled manner. Our platform provides the following tools to help you manage your gaming experience:

• Deposit Limit: Set daily, weekly, or monthly deposit limits directly from your account settings.
• Loss Limit: Limit the maximum amount you can lose within a given period.
• Session Time Limit: Set a maximum duration for each gaming session and receive alerts when you are approaching the limit.
• Cooling-Off Period: Take a break from the platform for 24 hours, 7 days, or 30 days without fully closing your account.
• Self-Exclusion: Close your access to the City99 platform for a minimum period of 6 months or for an indefinite duration.

All limits set by a member take effect immediately. Increases to limits require 24 hours to take effect, allowing time for consideration. Decreases to limits take effect immediately.

City99 trains all customer support staff to recognise signs of problem gambling and to provide appropriate guidance. You may also reach us at support@city99.best for more information on addiction support resources available in Malaysia.

City99 reserves the right, at our sole discretion, to suspend, restrict, or terminate any member account in the following circumstances:

• Violation of any terms set out in this document.
• Providing false or misleading information during registration or the verification process.
• Detection of multiple accounts registered under the same or related identity.
• Detection of attempted fraud, money laundering, or any other criminal activity.
• Use of bots, automation software, or any other unauthorised methods.
• Any action that City99 believes could harm the platform, other players, or our reputation.

In the event of account closure due to a breach of terms, city99 reserves the right to forfeit all bonus balances and bonus funds that have not fulfilled the wagering requirements. For real money balances (valid deposits and winnings), the refund process will be determined upon completion of the investigation and subject to its outcome.

You may also close your own account at any time by contacting the city99 support team. Prior to closure, all active wagering requirements will be cancelled, and any eligible net balance (after deducting bonuses that have not met their requirements) will be returned to you via your most recently used payment method.

City99 strives to ensure the platform operates smoothly and without interruption at all times. However, we cannot guarantee that the service will always be available or entirely free from technical errors.

City99 is not liable for:

• Financial losses arising from internet connectivity issues on the member's end.
• Transaction delays or failures caused by technical issues on the part of third-party payment service providers.
• Any indirect, incidental, or consequential losses arising from the use of or inability to use the platform.
• Disputed game outcomes based on subjective perception, provided our technical systems confirm the result as valid and correct.
• Any losses resulting from unauthorised access to your account caused by your own negligence in safeguarding your login credentials.

City99's total liability to any member under any circumstances shall not exceed the amount of that member's account balance at the time the claim is made. All disputes between a member and city99 shall be resolved through negotiation first, and if necessary, through arbitration under applicable Malaysian law.

City99 reserves the right to modify, add to, or amend these Terms and Conditions at any time without prior notice. Amendments take effect immediately upon publication of the latest version at https://city99.best/terms-conditions.

We encourage all members to check this page regularly to ensure you are always up to date with the latest version of our Terms. The date of the last amendment will always be displayed at the top of this document.

If you disagree with any amendments made, you have the right to close your account and withdraw any eligible balance. Continued use of the City99 platform after the effective date of any amendment constitutes full acceptance of the latest version of the Terms.

If you have any questions, concerns, or would like further clarification on any part of these Terms and Conditions, please contact our support team City99 through the following channels:

• Email: support@city99.best – response within 1–4 hours
• Live Chat: Available on the platform — response within 2–5 minutes
• WhatsApp: Number displayed after logging in to your account

All City99 support channels operate 24 hours a day, 7 days a week, including Malaysian public holidays. Our support team communicates in Bahasa Melayu and is ready to assist you promptly and professionally.

For formal complaints or disputes that cannot be resolved through standard customer support, please submit a written complaint to the email address above with the subject line "FORMAL COMPLAINT", including your full name, account number, and a detailed description of the issue. City99 is committed to investigating and responding to all formal complaints within 5 business days.