More than just a gaming platform — City99 is a community of Malaysian digital entertainment enthusiasts, built on trust, transparency, and an enjoyable playing experience since the day we launched.
Milestones we're proud of, shared with every loyal City99 member
If you've ever wondered about the story behind the name City99, here's your answer – we are an online casino and Sports Betting platform built specifically for Malaysians. Not a foreign company trying to break into the Malaysian market without understanding local culture. We designed this platform with the mindset of "for Malaysians, by people who truly understand Malaysia."
From the very beginning, the vision of City99 clear: to give Malaysian players a safe, enjoyable, and trustworthy digital entertainment experience. Many other platforms offer a wide game selection but fall short on the most basic things — difficult deposits, slow customer support, or interfaces that leave you guessing. City99 exists to solve all of that.
Today, City99 offers over 1,200 games spanning Live Casino, baccarat, blackjack, roulette, lottery, cricket, and football Sports Betting – all on a single platform accessible from your smartphone. Malaysian Liga Super, EPL, UCL, live dealer baccarat, European roulette with 97.30% RTP, slots, 4D lottery – all available 24 hours a day, 7 days a week. And most importantly, all financial transactions can be handled in MYR via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX through Maybank2u and CIMB Clicks – with zero fuss.
Trust is the most valuable asset we protect. Over 500,000 members have placed their trust in City99 as their digital entertainment platform of choice. That trust was not given freely – it is the result of years of consistency in processing payments on time, resolving customer complaints honestly, and ensuring every game runs fairly and transparently. We know that a single bad experience can undo years of trust, which is why every operational decision we make starts with one question: "Is this truly the best outcome for our players?"
Team City99 made up of seasoned professionals from the technology, finance, and digital entertainment industries — many of them Malaysians who deeply understand the needs and expectations of local users. From the technology team keeping the platform running smoothly around the clock, to the Bahasa Melayu-speaking customer support team ready to help at any hour — everyone works toward the same goal: delivering the best possible experience to every City99 member.
We are equally serious about responsible gaming. City99 is more than just entertainment – we're committed to ensuring our members play in a healthy, responsible way. Deposit limits, loss limits, and self-exclusion options are available to all members. We never want someone's big win to come at a disproportionate cost to another. Good entertainment is responsible entertainment.
Six things Malaysian players look for – and City99 delivers on all of them
From a small platform with a big dream to one of the most trusted names in Malaysia's digital entertainment industry – this is the story of City99.
Every decision we make, every feature we build, and every policy we set is grounded in these five core values.
One platform, everything you need for premium digital entertainment in Malaysia
All transactions in Malaysian Ringgit (MYR). Minimum deposit RM20. Withdrawals processed within 1–3 hours.
Dedicated professionals working every day to ensure you have the best possible experience at City99
When you sign up with City99, you're not just creating a gaming account — you're joining a community built on trust and mutual respect between the platform and its players. We understand that choosing a digital entertainment platform is not a decision to be taken lightly, and we never take the trust you place in us for granted.
Our first commitment is honesty in everything we do. The RTP (Return to Player) for every game is displayed openly — our European roulette carries an RTP of 97.30%, French Roulette goes up to 98.65%, and all other games have fairly calculated percentages with no hidden manipulation. City99's Live Casino hosts operate the wheels and deal the cards in front of HD cameras — you can watch every round unfold in real time. This isn't a marketing claim; it's how we operate every single day.
Our second commitment is speed and reliability when it comes to finances. Nothing is more frustrating than hitting a big win only to wait days for your withdrawal. At City99, withdrawals are prioritised and typically completed within 1 to 3 hours. Deposits are credited in under 30 seconds via the local payment methods you already use — whether that's the Touch 'n Go eWallet on your phone or FPX through your everyday Maybank2u. We don't ask you to create new accounts or learn new ways to manage your money.
Our third commitment, and perhaps the one closest to our hearts, is responsible gaming. City99 is not just about providing entertainment – we want our members to play in a way that does no harm. Our responsible gaming programme offers powerful tools: members can set their own daily and weekly deposit limits, receive alerts when those limits are approaching, take a temporary break with a cooling-off option, and opt for full self-exclusion for those who need a longer pause. No judgemental questions, no complicated processes – we are here to support, not to penalise.
For new members who may not yet be familiar with casino games or Sports Betting, City99 provides comprehensive game guides in Bahasa Melayu across every category – from reading Asian Handicap lines in football, to understanding baccarat payout tables, to the differences between Big and Small formats in 4D lottery. We believe that informed players make smarter decisions and enjoy a more rewarding experience.
We also greatly value feedback from every member City99. Many of the features on the platform today came directly from member suggestions — additional payment methods, mobile interface improvements, results notification systems, and more. The feedback channel is always open via email at support@city99.best or directly through our live chat team. Every suggestion is read, discussed, and given serious consideration.
Ultimately, City99 wants you to know that we are here for the long haul. We do not operate as a here-today-gone-tomorrow platform. Since 2018, we have served Malaysian players with consistency, and we are committed to growing and improving alongside our ever-expanding member community. If you have not yet joined City99, we invite you to register today and experience the difference for yourself. Welcome to City99 – a platform made truly for you.
City99 takes the protection of your personal data seriously. All information you provide during registration – your name, phone number, payment details, and game records – is stored securely using industry-standard 256-bit SSL encryption.
We do not share your personal information with any third party without your explicit consent, except where required by Malaysian law. You have the right to request access to, correction of, or deletion of your data at any time by contacting us at support@city99.best.
Read Full Privacy PolicyCity99 believes that great entertainment starts with responsibility. Our platform provides a full suite of tools to help you stay in control of your gaming experience — deposit limits, loss limits, session time limits, temporary break options, and full self-exclusion can all be configured directly from your account settings.
If you or someone you know is struggling with gambling addiction, reach out to the City99 support team in confidence – we won't judge, and we'll help you activate the necessary protections right away.
City99 is strictly for users aged 18 and above. Our strict age verification system prevents access by minors.
Learn More – Responsible GamingRegister for free, claim a welcome bonus of up to RM500, and find out for yourself why City99 is the online casino platform of choice for Malaysians. Deposit via Touch 'n Go, GrabPay, DuitNow, or FPX – and you can start playing in under 30 seconds.