City99 takes the privacy and security of your personal data seriously. This Policy explains what information we collect, how we use it, who may access it, and your rights as a member under Malaysian data protection law.
Six core principles at the heart of how City99 protects your information
We only collect data that is genuinely necessary to deliver the best possible service to you
This Privacy Policy ("Policy") explains how City99 collects, uses, stores, and protects your personal information when you use our platform at https://city99.best. By registering for or using the City99 platform, you agree to the terms of this Privacy Policy. Please read this document in full to understand your rights and responsibilities regarding your personal data.
Your privacy is our priority City99. We understand that when you register and play on our platform, you are trusting us with sensitive personal information — and we do not take that trust lightly. This Policy is designed to ensure you always know what happens to your data from the moment you sign up through every interaction you have on the City99 platform.
This Privacy Policy applies to all services offered by City99, including live casino, baccarat, blackjack, roulette, lottery, cricket, football betting (Malaysia Super League, EPL, UCL, and more), as well as all your interactions with our customer support team.
This Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). In the event of any conflict between this Policy and applicable Malaysian law, Malaysian law shall prevail.
Important Note: This Privacy Policy covers only the City99 platform accessed via https://city99.best. It does not cover third-party websites or services that you may access through links found on our website.
City99 collects your personal information through three main methods: information you provide directly during registration, information collected automatically during your use of the platform, and information we receive from third-party service providers that you use to interact with us.
Information you provide directly:
Information collected automatically:
City99 does NOT collect: Your full credit or debit card number, bank account or digital wallet passwords, MyKad number (unless specifically requested for identity verification on large withdrawals), or any biometric information.
Every piece of data that City99 collected has a clear purpose. We do not collect information simply for the sake of it – every piece of data we hold is used for a specific and legitimate purpose. Here is how we use your information:
City99 will not use your data for any purpose beyond those stated above without first obtaining your renewed consent.
City99 does not sell, rent, or transfer your personal data to any third party for marketing or commercial purposes. However, there are limited situations where we may need to share certain information with other parties:
Our Guarantee: City99 has never sold and will never sell members' personal data to advertising companies, data brokers, or any party intending to use it for marketing purposes without your explicit consent.
Data security is a core investment City99 and not merely a box to tick. We implement multiple layers of technical and organisational safeguards to keep your data secure at all times:
While we take all reasonable steps to protect your data, no online security system can guarantee absolute 100% protection. We encourage you to play your part in securing your account by using a strong password, enabling 2FA, and never sharing your login credentials with anyone.
Platform City99 uses cookies and similar tracking technologies to enhance the user experience, ensure the platform functions correctly, and analyse aggregated usage patterns for service improvement purposes.
Types of cookies we use:
You can control and manage cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality of some features on the City99 platform. More information on managing cookies in popular browsers is available in each browser's help section.
Note: City99 does not use third-party cookies for targeted advertising or share your behavioural data with any advertising network.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights with respect to your personal data processed by City99:
| Your Rights | Description | How to Submit |
|---|---|---|
| Right of Access | Obtain a copy of the personal data City99 holds about you | ✓ Email / Live Chat |
| Right to Rectification | Correct personal information that is inaccurate or incomplete | ✓ Account Settings |
| Right to Erasure | Request data deletion upon account closure (subject to legal requirements) | ✓ Email City99 |
| Right to Object | Object to data processing for specific purposes such as marketing communications | ✓ Email / Notification Settings |
| Right to Portability | Receive your data in a machine-readable format (CSV/JSON) | ✓ Email request |
| Right to Withdraw Consent | Withdraw consent for data processing at any time | ✓ Contact support |
To submit any request relating to your privacy rights, contact City99 at support@city99.best stating the right you wish to exercise and the required identity verification details. We will process your request within 14 business days of receipt.
City99 does not retain your personal data for longer than is necessary for the purpose for which it was collected, or as required under applicable Malaysian law.
Once the retention period expires or you submit a valid data deletion request, City99 will ensure your data is securely erased using industry-standard deletion methods, making it unrecoverable by any party.
Important: Even after you close your City99 account, certain financial records must be retained for a period prescribed by Malaysian law. This is beyond our control and is a mandatory compliance requirement.
City99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or service improvements. When material amendments are made, we will notify you through one of the following methods:
We encourage you to review this page regularly — at least once every 3 months — to stay informed of the latest version of our Privacy Policy. Your continued use of the City99 platform after any amendment date will be considered acceptance of the updated Policy.
Current Version: This is City99 Privacy Policy version 2.5, effective from 1 January 2026. It supersedes all previous versions of the Privacy Policy.
If you have any questions, concerns, or wish to exercise your privacy rights regarding the data that City99 retain, please contact us through the following channels:
We are committed to responding to all privacy-related inquiries within 3 business days. For privacy rights requests that require investigation or technical action, a longer period of up to 14 business days may be needed. We will keep you updated on the progress of your request along the way.
If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (JPDP), the regulatory authority established under the Personal Data Protection Act 2010 to enforce the privacy rights of Malaysians.
In today's digital world, personal data is an incredibly valuable asset — and every time you sign up on any online platform, you are entrusting them with a part of your digital identity. At City99, we never lose sight of this reality. This Privacy Policy is more than a legal formality — it is our promise to every member that the information you entrust to us will always be handled with responsibility, transparency, and respect.
Many people underestimate how sensitive the information involved can be when registering on a digital entertainment platform. Your name, Malaysian phone number, email address, and most critically — financial transaction records in MYR via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX — are all details that, in the wrong hands, could cause serious harm. That is why City99 continuously invests in security infrastructure and staff training to ensure your data remains protected at all times.
It is also worth understanding that the need to collect certain information does not stem purely from corporate interest — it is a legal requirement. Under Malaysian law, online financial and entertainment platforms are required to carry out Know Your Customer (KYC) procedures and comply with the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLA). This means that some of the information we collect is to fulfil our legal obligations as a responsible platform operator in Malaysia, not merely for operational purposes. City99.
One thing we always emphasise to new members City99: we will never ask for your account password, Touch 'n Go PIN, GrabPay credentials, or any personal banking details via email, SMS, or social media. If you receive any message claiming to be from City99 and requesting such sensitive information, it is a phishing attempt and you should report it to us at support@city99.best immediately. The City99 security team takes these matters very seriously — not only to protect you, but also to safeguard other members who may be targeted by the same fraudsters.
We also want to be upfront about cookies and online tracking — a topic that often causes confusion. City99 uses cookies for limited, legitimate purposes: keeping your login session running smoothly, remembering your preferences, and collecting non-personally identifiable performance data for platform improvement. We do not use third-party cookies for targeted advertising, and we do not sell your behavioural data to any advertising network. This is a clear commitment that sets us apart from many other platforms operating in Malaysia and worldwide.
For members who may have concerns about their data, we want to remind you that your rights under Malaysia's Personal Data Protection Act 2010 (PDPA) are real and we respect them fully. You have the right to request access to the data we hold, request correction of inaccurate information, and in many circumstances — request deletion of your data when it is no longer needed. These processes do not require you to navigate difficult bureaucracy. Simply send an email to support@city99.best with your request, and our team City99 will process such requests within 14 business days.
Finally, we want to emphasize that this Privacy Policy is a living document – it will be updated as technology evolves, laws change, and our operations develop. Whenever material amendments are made, we will notify you. Your trust is the foundation of everything we do at City99, and we will never take lightly the responsibility that comes with that trust. If you have any questions about how we handle your data privacy, do not hesitate to reach out — we are always here to respond openly and honestly.
Answers to the most frequently asked questions about privacy and data protection at City99
Beyond protecting your data privacy, City99 is fully committed to the wellbeing of our members. Our platform provides a comprehensive suite of responsible gaming tools — daily and weekly deposit limits, loss limits, session time limits, temporary cooling-off options, and full self-exclusion — all accessible directly from your account settings or by contacting our support team.
City99 is strictly for users aged 18 and above. Our robust age verification system prevents access by minors in Malaysia.
Learn More – Responsible GamingThis Privacy Policy should be read alongside City99's other policy documents to fully understand your rights and responsibilities as a member of our platform.
Register your City99 account for free today with full confidence that your information is protected by 256-bit SSL encryption. Enjoy over 1,200 games with easy deposits via Touch 'n Go, GrabPay, DuitNow, or FPX — all in Malaysian Ringgit (MYR).